Christmas and New Year clinic closure and shipping dates
Orders placed before 23:59 on Sunday 24th of December will be shipped within the year (JST).
Any orders placed after that will be shipped from Friday the 5th of January accordingly.
Best wishes from all of us for the Holiday Season.


​Terms and Conditions

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using our website (the "Service") operated by Heart Pharmacy ("us", "we", or "our").

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the Terms then you may not access the Service.

Purchases
If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation,your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

The service may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

※ Please bear all the various expenses (shipping fee, tariff etc.) on delivery of goods.

※ Customs duties and customs duties may be applied at the time of customs clearance of the receiving country of the item purchased for overseas purchase.

In that case, all customers will bear the burden, please pay directly to the delivery company at the time of delivery.

Guidelines and policies concerning customs clearance vary from country to country. For details, please contact the customs authorities of the recipient country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of your country may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be fulfilled by the recipient. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

We'll refund your shipping costs if:

you received an incorrect item, or

you received a damaged item, or

you received a defective item.

Availability, Errors and InaccuraciesWe are constantly updating product and service offerings on the Service. We may experience delays in updating information on the Service and in our advertising on other web sites. The information found on the Service may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable on the Service and we cannot guarantee the accuracy or completeness of any information found on the Service.

We therefore reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time.

Placing order for Goods
You acknowledge that all products purchased from Heart Pharmacy are intended for personal non-commercial use only and will not be re-sold. You acknowledge that any products purchased from Saisei Miral Clinic are not for re-sale, or for commercial use. You acknowledge and agree that Heart Pharmacy, in its sole discretion and without notice or any further obligation to you, may temporarily suspend or permanently discontinue and refuse any and all current and future, access to or use of the Sites.

Warranty Disclaimer
This Limited Warranty applies to physical goods, and only for physical goods, purchased from Heart Pharmacy directly for personal non-commercial use and were not sold from other party. As per our terms and conditions, our products are sold for personal non-commercial use only and will not be re-sold. Our products need specific care for transportation and storage, and we cannot guarantee the quality if not sold directly by Heart Pharmacy.

Cancellation Policy
Cancellations will not be accepted under any circumstances after placing an order.

Return/Refund Policy
You may apply for a return if you received and an incorrect item, or a damaged item, a defective item. Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

Contact Us
If you have any questions about these Terms, please contact us.